December 23, 2019 at 5:39 pm #2760Katie KellyParticipant
My company outsources all our eTMF services to our CROs, does not require wet-ink signatures, and does not have a fully validated electronic signature solution (eg, Docusign). Some of our documents have been signed with a combination of wet-ink signatures and non-validated electronic signatures (eg, Adobe Fill & Sign).
How do you manage a document that has been signed wet-ink?
And how do I logistically certify that copy?
December 30, 2019 at 5:22 pm #2762Todd TullisParticipant
Hello Katie – my understanding is that your CROs are providing you with wet-ink original signed documents, and you want to know how to turn such documents into (electronic) certified copies in your eTMF system. Hopefully your eTMF system already has (or can be setup with) a process for a user to upload a scan of a wet-ink document and attest that the scan is an exact copy of the original, with all of the same attributes and information. In this way, your eTMF audit trail captures the relevant information about this important decision.
As for the documents that are partially wet-signed and partially Adobe-signed, do the Adobe signatures also include some kind of signature certificate file/information? If so I would try to include/attach/relate such files in your eTMF system so that they are always available for review with the record in your eTMF system.
January 8, 2020 at 3:20 pm #2775Katie KellyParticipant
Thank you Todd, that approach makes sense for certifying copies. Are Adobe-signed documents do not contain any certificate unfortunately, would you recommend we wet-ink sign all documents?
January 8, 2020 at 4:58 pm #2776Eldin RammellParticipant
When using digital signatures, companies need to be careful about their choice of technology. Whilst all electronic signatures are legally admissible (equivalent to a traditional wet-ink signature), some regulatory agencies have expressed a requirement for specific types of signature. In general, for GCP-regulated activities, digital signatures should be “advanced digital signatures”. A brief overview of the different types of digital signature is provided here: https://www.globalsign.com/en/blog/difference-between-eidas-advanced-and-qualified-electronic-signatures/
A self-certified Adobe signature is not usually considered to be an advanced signature as it is extremely easy to create a false signature. For example, on my laptop I could create a self-certified digital certificate using Adobe Acrobat using the credentials email@example.com! A document that I sign using Adobe-Sign would look as though it was signed by Mark Zuckerberg and it would be difficult to prove that it hadn’t from the signature. An advanced digital signature on the other hand is uniquely linked to the signatory, usually via a digital certificate that is issued to the signatory based on corroborated evidence of identity (including use of valid email address and password). In some cases, agencies require the next level of signature: a qualified digital signature (e.g. for marketing applications submitted to the FDA or EMA).
Personally, I would not use this requirement as justification to continue with wet-ink; rather to invest a small amount of money in deploying a web-based advanced digital signature solution that meets regulatory requirements. Most advanced digital signature solutions (e.g. DocuSign) show a Return On Investment of 6-12 months, or less.
January 8, 2020 at 5:03 pm #2777Todd TullisParticipant
The Adobe-signed situation is a bit more difficult for me to say. My experience with Adobe-signed pdf files is that there is a “Signature Panel” that can be displayed when the file opens in an Adobe software program (in Acrobat Reader, there is a banner across the top that says “Signed and all signatures are valid…” and has a button “Signature Panel”). However, this panel would not be visible if the PDF had been e-signed, then printed, then wet-signed, then scanned.
If pressed to make a recommendation, I would use your eTMF to certify as a copy the final/combo-signed file, and also upload to your eTMF the originally e-signed pdf file (the file with the signature panel) as an attachment, or as an alternative rendition, or as a related document. In this way, you would be preserving the original, partially executed record together with the certified copy of the fully executed record.
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